Case study* · 02 · OngoingAll work

    Hospitality · F&B · Brand + Website + Paid + Photo & Video

    The Drayton Hotel.

    A historic Savannah property with a modern point of view: integrated brand, website, and performance engine.

    BRAND REELS · THE DRAYTON HOTEL
    Client
    The Drayton Hotel — Savannah, GA
    Year
    2022 — Ongoing
    Scope
    • Strategy & Consulting
    • Brand Naming & Visual Identities
    • Website Content & SEO
    • Photo & Video Production
    • Experience Design
    • Organic Social Media
    • Email Marketing
    • Paid Advertising (Search, Display, Video, PMax, Social, TravelAds, Metasearch)
    • Analytics & Reporting
    Direct bookings
    +44%.
    Increase in direct contribution
    Blended ROAS
    12x.
    12:1 return on ad spend
    Website traffic
    +81%.
    Year one of engagement
    Overview

    Set inside one of Savannah’s oldest 19th-century buildings, The Drayton pairs a carefully restored exterior with interiors reimagined in bright color and whimsy. Fifty rooms and suites, a cocktail lounge, a communal living room and coffee bar, a rooftop with unmatched riverfront views, and a Southern-leaning seafood brasserie, all under one roof.

    The Ask

    After opening in 2019 and a rocky start through COVID shutdowns, the property was leaning heavily on OTA bookings and the ancillary food & beverage outlets lacked identities of their own. The Drayton partnered with Pixel & Polish to grow occupancy and ADR, lift revenue per occupied room, shift share from OTAs to direct bookings, differentiate the F&B outlets, and build awareness locally and in key US feeder markets.

    The Approach

    We audited the full marketing footprint, wrote an omnichannel plan, and stood up the supporting tech. Then we launched two new outlet brands, produced a year of photo and video, rebuilt the website for SEO and conversion, cleaned up online listings, and ran integrated campaigns across paid, organic social, email, and merchandising.

    01* · Engage the community

    Two outlets. Two new brands within the hotel. One rooftop and one lounge worth a trip of their own.

    Brand

    To earn a place in the local scene, the rooftop bar and cocktail lounge needed identities that could stand on their own, connected to the hotel, but not dependent on it. We dug into what Savannah already had (and what it was missing), then built Pendant Penthouse and The Vinyl Room from naming through visual system. Programming, activations, and experiential packages were designed alongside the marks so each brand had a reason to visit in every season.

    Pendant Terrace & Bar business cards collateralCOLLATERAL
    The Vinyl Room lounge interiorTHE VINYL ROOM · LOUNGE
    Pendant Penthouse rooftop at sunsetPENDANT PENTHOUSE · ROOFTOP
    02* · Dial in the digital

    A website that finally sold the room, the bar, and the view.

    Website

    Partnering with Cendyn for development and CMS, we led the revamp and replatform: architecting the sitemap, writing every word of the initial content, and building a homepage video experience that pushed engagement and conversion up sharply. We’ve stayed on to manage SEO and content additions against ongoing marketing insights.

    Visit thedraytonhotel.com
    WEBSITE · HOMEPAGE HERO
    The Drayton Hotel website homepage showing boutique Savannah property with rooftop and roomsWEB · HOMEPAGE
    Aerial view of Savannah rooftopSTORY · A ROOM WITH A VIEW
    03* · Photo & Video

    A visual library built to sell the space.

    Production

    Every great brand needs a way to show off the space. Together with photography and videography partner Digital Love Studio, we shot a full library of interiors, food & beverage, cocktails, and rooftop moments that carries across the website, paid, social, and print.

    The Drayton — sunlit rooftop bar with tile floorF&B · ROOFTOP BAR
    Signature cocktail with citrus twistF&B · COCKTAIL
    The Drayton — oyster bar interior with teal wallsINTERIOR · OYSTER BAR
    Scallops and beet salad with roséF&B · DINNER
    Candlelit dinner plate with wineF&B · EVENING
    Berry-topped French toast at marble tableF&B · BREAKFAST
    Heirloom tomato toast with omeletF&B · BRUNCH
    Rooftop at golden hour with dome viewROOFTOP · GOLDEN HOUR
    REEL · SOCIAL
    Aerial of the rooftop with gold dome and riverAERIAL · SAVANNAH SKYLINE
    04* · Reach the masses

    Paid media that took share back from the OTAs.

    Paid strategy

    We built a paid media program across search, display, video, Performance Max, social, and metasearch for direct bookings, with Expedia TravelAds filling weekday softness. The result: a blended 12:1 ROAS, well above industry engagement, and an 8.33% cost of sale on direct bookings versus the 18–20% commissions charged on OTA reservations.

    The Drayton — paid creativePAID CREATIVE
    05* · Social

    A lively social presence, built on three story arcs.

    No. 1

    Southern Spectacle.

    Awe-inspiring interiors and design details, one-of-a-kind property moments, and glittering features of modern Southern hospitality.

    No. 2

    Cultural Beacons.

    In-the-know local guides to the best-kept secrets and cultural gems of Savannah — a showcase of the community's vibrancy.

    No. 3

    History Telling.

    Landmark elements, relics, and local memoirs — bridging the past and present of the property and the city.

    Instagram tile IG · 1IG · 1
    Instagram tile IG · 2IG · 2
    Instagram tile IG · 3IG · 3
    Instagram tile IG · 4IG · 4
    Instagram tile IG · 5IG · 5
    Instagram tile IG · 6IG · 6
    06* · Collateral

    Print pieces that carry the brand into hands.

    The Drayton — collateralCOLLATERAL
    Outcome

    Growth across hotel and F&B revenue, website traffic, audiences, and engagement, with higher e-commerce conversion, improved occupancy and ADR, better STR market share, and more dollars falling to the bottom line as bookings shifted from third parties back to direct.